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Delivery & Returns

 UK Delivery Chart

Free carriage on all orders over £50.00 for delivery to zones 1 and 2.For orders less than £50.00 the tariff below applies.
Carriage charges to all other zones are as per table below.
Please contact us for pallet quantity rates.

ZoneA Service Delivery
1 £7.50 up to 20kilos, plus £0.29 per kilo thereafter
2 £7.50 up to 20kilos, plus £0.29 per kilo thereafter
3 £15.75 up to 10kilos, plus £0.62 per kilo thereafter
4 £22.75 up to 10kilos, plus £0.59 per kilo thereafter
5 £42.25 up to 10kilos, plus £1.18 per kilo thereafter

We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.

We only accept returns of food & drink products unopened and at the discretion of Caffe Vinci please contact our Customer Services team before returning any products on 01642 455145.

If the product is damaged in any way or has become broken in transit please call our customer services team on 01642 455145 within 24 hours of receipt of goods
If you change your mind about your purchase, please return the unused goods unopened in original packaging to us with the original invoice within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or described incorrectly.